Terms and Conditions



1. Acceptance of Terms

By purchasing from New Tech Innovations ("we," "us," or "our"), you (Customer) agree to be bound by these Terms and Conditions. These terms govern your use of our management software, scanners, e-signing tablets and any related services. Please read them carefully before making a purchase.

2. Sales Policy

All sales are final. Goods sold, including software, scanners and e-signing tablets, are not returnable once purchased. We do not offer refunds or exchanges for any products sold unless defective upon receipt and reported within the first 7 days of purchase.

3. Software License Keys

License keys for our software products are non-refundable and non-returnable. Once issued, they cannot be exchanged or refunded under any circumstances. Please ensure that you review the product specifications and system requirements before purchase.

4. Activation of Serial Numbers and License Keys

All serial numbers and license keys require online activation. Customers are responsible for having an active internet connection to complete the activation process. Any issues with activation due to system compatibility, network issues or other technical problems do not warrant a refund.

5. Copyright and Intellectual Property

All software and accompanying materials sold by New Tech Innovations are the intellectual property of New Tech Innovations or its licensors and are protected by copyright laws. You may not modify, distribute or create derivative works of the software without express written permission from the copyright owner. Unauthorized use or duplication is strictly prohibited.

6. Limitation of Liability

New Tech Innovations shall not be liable for any indirect, incidental or consequential damages arising from the use or inability to use our products, including but not limited to loss of data, profits or business opportunities. Our maximum liability shall not exceed the amount paid for the product in question.

7. Indemnification

You agree to indemnify and hold New Tech Innovations harmless from any claims, liabilities, damages or expenses (including attorney's fees) arising from your use of the products, violation of these terms or infringement of any intellectual property or other rights of any person or entity.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Singapore.

9. Modifications to Terms

New Tech Innovations reserves the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these terms periodically for updates.

By completing your purchase, you confirm that you have read, understood and agreed to these Terms and Conditions.

Privacy Policy


New Tech Innovations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use our management software solutions. By using our services, you consent to the data practices described in this policy.

Information We Collect

 

  • Personal Information:
  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and other credentials used to access our software.

  • Payment Information:
  • Credit card details, billing address, and other financial information necessary to process transactions.

  • Usage Data:
  • Information on how you interact with our software, including IP address, browser type, operating system, and usage patterns.

  • Support Data:
  • Information provided when you contact our customer support, including details about your issue and any relevant documentation.

How We Use Your Information

 

  • To Provide and Maintain Our Services:
  • Process transactions, manage your account, and provide customer support.

  • To Improve Our Services:
  • Analyze usage patterns to enhance software functionality and user experience.

  • To Communicate with You:
  • Send updates, newsletters, marketing materials, and other information related to our services.

  • To Ensure Security:
  • Protect against unauthorized access, maintain data accuracy, and ensure the correct use of information.

Disclosure of Your Information



1. With Service Providers:

  • Third-party vendors that assist in providing our services, including payment processors, hosting providers, and customer support services.


2. For Legal Requirements:

  • If required by law or in response to valid requests by public authorities.


3. In Business Transfers:

  • If we undergo a merger, acquisition, or asset sale, your information may be transferred.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights



1. Access and Correction:

  • You have the right to access and correct your personal information.

2. Data Portability:

  • You have the right to request a copy of your personal data in a structured, machine-readable format.

3. Erasure:

  • You have the right to request the deletion of your personal data, subject to certain legal requirements.

4. Opt-Out:

  • You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

Third-Party Links

Our software may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.
Contact Us

Effective Date This Privacy Policy is effective as of 10/09/2024

Return Policy


At New Tech Innovations, we are committed to providing high-quality management software, scanners and e-signing tablets. To ensure customer satisfaction, we offer a limited return policy based on the guidelines below.

1. Basis of Warranty

We provide a manufacturer’s warranty on all hardware, including scanners and e-signing tablets, for defects in materials or workmanship. This warranty does not cover damage caused by misuse, accidents or unauthorized modifications. Management software is covered under a software support warranty for issues related to installation or activation but is not eligible for returns or exchanges.

2. Warranty Coverage

  • Hardware: Scanners and e-signing tablets come with a manufacturer’s warranty. If a defect arises under normal use during the warranty period, the product will be repaired or replaced, subject to manufacturer’s terms.
  • Software: Software products are provided "as is" and are not eligible for returns. Warranty coverage is limited to technical support for installation and activation issues.


3. Return Process

  • Eligibility: Only defective hardware products such as scanners or e-signing tablets are eligible for returns or replacement within the warranty period. Software, license keys and activation codes are not eligible for return or refund.

  • Request a Return:
  • If your hardware is defective within the warranty period, please contact our customer support team by giving us a call (65) 6786-3148 within 7 days of receiving your product. Provide your order number and a detailed description of the issue.
  • Please provide the following details to facilitate the approval of    Customer’s return and/or exchange of the hardware:  Customer’s order number, order tracking number, product information, product photo and reason for return or exchange.

  • Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
  • Return Timeframe: You must initiate the return process within 30 days of receiving the product. Returns outside of this period will not be accepted.


4. Return Shipping Costs

  • Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.
  • If the product is deemed defective after inspection, we will cover the cost of shipping the replacement product back to you.


5. Replacements

  • Defective Products: Upon receiving and verifying the defective item, we will either repair or replace it at no additional cost.
  • Non-Defective Products: If a returned product is found to be in working order and not defective, it will be sent back to you and you may be responsible for additional shipping costs.


6. Non-Returnable Items

  • Software, license keys and activation codes are non-returnable and non-refundable.
  • Products that show signs of misuse, damage or unauthorized modifications will not be eligible for return or replacement.


For further assistance, please contact our customer support team by giving us a call (65) 6786-3148. We’re here to help ensure you have the best possible experience with New Tech Innovations products.

Refund Policy


At New Tech Innovations, we strive to provide high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

1. No Refunds for Software Purchases

  • Software: All sales of management software, license keys and activation codes are final. Due to the nature of software products, New Tech Innovations does not offer refunds for software purchases under any circumstances. Please ensure that you review system requirements and product specifications before completing your purchase.


2. Hardware Refunds (Scanners and E-Signing Tablets)

  • Eligibility: Refunds for hardware products such as scanners and e-signing tablets are only available if the product is found to be defective upon receipt and reported within 7 days of delivery. If your hardware is defective, you may be eligible for a refund or replacement, subject to the inspection and approval of our team.
  • Non-Defective Products: Non-defective hardware items are not eligible for refunds once the product has been used or after the 7-day window has passed.


3. Refund Process

  • Requesting a Refund:
  • If you believe you qualify for a refund due to a hardware defect, please contact our customer support team by giving us a call (65) 6786-3148 within 7 days of receiving your product. Provide your order number and a detailed description of the issue.
  • Please provide the following details to facilitate the approval of Customer’s return and/or exchange of the hardware: Customer’s order number, order tracking number, product information, product photo and reason for return or exchange.

  • Return Authorization: Upon approval, you will be issued a Return Merchandise Authorization (RMA) number. Refund requests without an RMA will not be processed.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Shipping costs are non-refundable.


4. Refund Approval and Processing

  • Inspection: Once we receive the returned item, we will inspect it to verify the defect. If the item is found to be defective, we will issue a refund.
  • Refund Method: Approved refunds will be processed back to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account after approval.
  • Non-Refundable Items: If the returned item is found to be non-defective or damaged due to misuse, it will not be eligible for a refund, and you may be responsible for additional shipping costs to return the item to you.


5. Non-Returnable and Non-Refundable Items

  • Software Purchases: All software products, including management software, license keys and activation codes, are strictly non-refundable and non-returnable.
  • Damaged or Used Hardware: Hardware that has been damaged, modified or shows signs of misuse will not be eligible for a refund or replacement.

For further inquiries or assistance with your purchase, please contact our customer support team by giving us a call (65) 6786-3148. We are here to assist you with any concerns you may have.

Software Support Warranty Policy


At New Tech Innovations, we are committed to providing reliable and efficient support for our management software, scanners and e-signing tablets. This Software Support Warranty outlines the terms of our software support, including the warranty duration and additional support options.

1. Software Support Warranty Coverage

The Software Support Warranty covers technical support related to:
  • Installation issues
  • Activation of license keys and serial numbers
  • Basic configuration and setup
  • Bug reporting and troubleshooting within the software’s functionality

This warranty does not cover:
  • Custom software modifications
  • Third-party software or hardware integrations
  • Training or consulting services beyond initial setup assistance
  • Issues related to misuse or improper handling of the software


2. Software Support Warranty Duration

The Software Support Warranty is valid for 90 days from the date of software purchase. During this period, customers are entitled to free technical support for issues covered under this warranty.

After the 90-day warranty period, customers can still access support, but additional fees may apply, depending on the level of support required.

3. Hardware Support Warranty

For scanners and e-signing tablets, hardware support is covered under a separate manufacturer’s warranty, which includes support for hardware defects, repairs and replacements. This does not cover software-related issues beyond initial setup.

4. Additional Support Options

If you require assistance beyond the 90-day Software Support Warranty, New Tech Innovations offers extended support plans that include:
  • Extended Software Support: Ongoing technical support beyond the initial warranty period.
  • Custom Support: Tailored support plans to meet specific business needs, such as integration services or advanced configuration.
  • Training Services: In-depth software training for your team to help you fully utilize our solutions.


For details and pricing on additional support options, please contact our customer support team by giving us a call (65) 6786-3148.

5. How to Access Support

  • Contacting Support: To request support, please call (65) 6786-3148 with your order details and a description of the issue.
  • Response Time: We aim to respond to all support requests within 24-48 business hours.


6. Limitations of Liability

New Tech Innovations will make every effort to resolve issues covered under this warranty. However, we are not responsible for any indirect, incidental or consequential damages related to software performance or technical issues.

We are dedicated to ensuring your satisfaction with our products and services. If you have any questions about this policy or need assistance, please don’t hesitate to contact us.

Software Lifespan Policy


At New Tech Innovations, we aim to provide long-lasting and reliable management software, scanners and e-signing tablets that meet the evolving needs of our clients. This Software Lifespan Policy outlines the expected lifespan of our software products, including details on operating system compatibility, hardware compatibility and end-of-life procedures.

1. Software Lifespan Duration

Our management software is designed to function effectively for a minimum of 5 years from the date of purchase. During this time, we will provide updates, patches and technical support to ensure the software remains functional and compatible with relevant systems.

2. Operating System Compatibility

Software compatibility with operating systems is crucial to ensuring optimal performance. New Tech Innovations supports the latest versions of widely-used operating systems, including Windows, macOS and Linux, for the duration of the software lifespan. However, as operating systems evolve, there may be changes to compatibility. We recommend regularly updating both your software and operating systems to maintain compatibility.
  • Supported Operating Systems: New Tech Innovations will notify customers if any major updates to operating systems (e.g., Windows 11 or macOS) may affect software performance.
  • Future Operating Systems: While we strive to support future OS versions, software upgrades may be required for newer OS releases beyond the initial 5-year lifespan.


3. Hardware Compatibility

Our software is designed to work seamlessly with New Tech Innovations hardware products, including scanners and e-signing tablets. Over time, new hardware technologies and standards may emerge, impacting software compatibility.
  • Current Hardware: The software is fully compatible with all current models of scanners and e-signing tablets sold by New Tech Innovations.
  • Future Hardware: If customers upgrade to newer hardware after the purchase, we recommend verifying software compatibility before purchase. Older software versions may not support future hardware without an update or upgrade.


4. End of Software Lifespan

At the conclusion of the 5-year software lifespan, New Tech Innovations will issue an End of Software Lifespan notice. This notice will include information on the discontinuation of support and updates for the specific software version.
  • End-of-Life Procedures: Once the software reaches its end of lifespan, it may no longer receive updates, security patches, or technical support.
  • Upgrade Path: We will provide customers with upgrade options to the latest version of our software. Upgraded versions will support newer operating systems and hardware.
  • Extended Support: In some cases, extended support plans may be available for software beyond its standard lifespan. This would include continued bug fixes and technical support for a limited period.


5. Communication on Software Lifespan

New Tech Innovations will notify customers well in advance of any software reaching the end of its lifespan. Notices will include important details regarding upgrade options, continued support and compatibility with newer systems.

New Tech Innovations is committed to providing software that delivers long-term value to your business. For more information on software upgrades, lifespan extensions, or compatibility queries, please contact our customer support team by giving us a call (65) 6786-3148.